Privacy Policy
How khela777
Protects Your Data

1 Information We Collect

khela777 collects personal information from you at various points during your interaction with the platform. The categories of data we collect, and the circumstances in which we collect them, are described below.

1.1 Registration Data

When you create an account on khela777, we collect the following information that you provide voluntarily:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to confirm you meet the 18+ age requirement)
• Residential address, including division and district within Bangladesh
• Mobile phone number registered in your own name
• Email address (if provided)
• Preferred payment method (bKash, Nagad, Rocket, or Upay account number)
• Username and password (password is stored in hashed form only — never in plain text)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of one or more of the following documents. These are collected to verify your identity, age, and address:

1.3 Transaction Data

Every financial transaction processed through your khela777 account generates a record. This includes deposit amounts, withdrawal requests, transaction timestamps, MFS reference numbers, and the payment method used. Transaction records are maintained as part of our anti-money laundering (AML) compliance obligations.

1.4 Gameplay and Betting Data

We record details of your activity on the platform, including the games you play, bets placed, wagers settled, bonus credits applied, and session durations. This data is used to provide the service, detect problem gambling patterns, and resolve disputes.

1.5 Technical and Device Data

When you access khela777, our systems automatically collect certain technical information from your device and browser, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation path on the platform
• Referring URL (the website from which you navigated to khela777)
• Cookie identifiers (see Section 4 for full details)

1.6 Communications Data

If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of messages, timestamps, and the resolution of any issues raised. This data is used for quality assurance and dispute resolution purposes.

2 How We Use Your Data

khela777 processes your personal data on the basis of contractual necessity (to deliver the services you have signed up for), legal obligation (to comply with AML, responsible gaming, and age verification requirements), and legitimate interests (to operate, secure, and improve the platform). We use your data for the following specific purposes:

• Account management: Creating, maintaining, and securing your player account, including identity and age verification.
• Service delivery: Processing deposits, settling bets, crediting winnings, and executing withdrawal requests in BDT.
• Fraud prevention: Detecting and preventing unauthorised access, account takeovers, duplicate accounts, and financial fraud.
• Anti-money laundering: Monitoring transactions for suspicious patterns and fulfilling our AML reporting obligations.
• Responsible gaming: Identifying at-risk players, enforcing self-exclusion requests, and applying deposit limits where requested.
• Customer support: Responding to your queries, resolving disputes, and providing account assistance.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the user experience, game offering, and platform performance.
• Marketing communications: Sending you promotional offers, bonus notifications, and tournament updates — only where you have not opted out of such communications.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

3 Data Sharing & Disclosure

khela777 does not sell or rent your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Technology and Service Partners

To deliver the platform's full functionality, we work with a number of third-party technology providers. Each provider receives only the data necessary to perform their specific service and is contractually bound to handle that data securely and in accordance with this Privacy Policy:

• Game content providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) — receive session tokens and anonymised player identifiers to facilitate gameplay. They do not receive your name, NID, or payment details.
• Payment processors (bKash, Nagad, Rocket, Upay) — receive the transaction amount and your registered MFS account number to process deposits and withdrawals.
• Platform infrastructure providers — cloud hosting and CDN partners who process data on our behalf under strict data processing agreements.
• Fraud and AML screening services — identity verification and transaction monitoring tools that process KYC data to fulfil compliance obligations.

3.2 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of khela777, its players, or third parties. We will notify you of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the platform's assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the new entity's privacy practices before your data is subject to different terms.

4 Cookies & Tracking

khela777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our services. A cookie is a small text file stored on your device by your browser when you visit our platform.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or clear cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

4.3 Do Not Track

Some browsers transmit a "Do Not Track" signal to websites. khela777 currently does not alter its data collection practices in response to Do Not Track signals, as no industry-wide standard for honouring such signals has been established. We rely instead on the cookie controls described above.

5 Data Security

khela777 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.
• Password hashing: User passwords are stored using a strong one-way cryptographic hash function. Plain-text passwords are never stored or transmitted.
• Access controls: Access to personal data within our organisation is restricted on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of login security.
• Regular security audits: Our platform and infrastructure undergo periodic security reviews to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected players without undue delay and take immediate steps to contain and mitigate the breach.

6 Your Privacy Rights

As a player on khela777, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or by writing to support@khela777. We will respond to all verifiable requests within a reasonable timeframe.

• Right of Access You may request a copy of all personal data we hold about you. We will provide this in a clear, structured format within 30 days of a verified request.
• Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Some corrections may require supporting documentation.
• Right to Erasure You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that certain data must be retained for legal compliance (e.g., AML records), and we cannot delete data that we are legally required to keep.
• Right to Restriction You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our use of it while your objection is being assessed.
• Right to Data Portability Where processing is based on your consent or a contract with you, you may request a copy of your data in a machine-readable format so that you can transfer it to another service provider.
• Right to Object You may object to the processing of your personal data for marketing purposes at any time, and we will cease such processing promptly upon receipt of your objection.

7 Data Retention

khela777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

8 Policy Updates & Contact

khela777 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will post the updated version on this page with a revised effective date. Where changes are significant, we may also notify registered players directly via their registered contact details.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of khela777 following the posting of an updated policy constitutes your acknowledgement of and consent to the revised terms.

8.1 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team through one of the following channels:

• Live chat: Available 24/7 inside your khela777 account dashboard (fastest response)
• Email: support@khela777 — please allow up to 48 hours for email responses
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)